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Client Services Coordinator | Allentown, PA

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Job Location: Allentown, PA
Benefits Offered: 401K, Medical, Dental
Employment Type: Full time
Salary: Competitive

JOB DESCRIPTION

 Client Services Coordinator

For over 30 years, Preferred Home Health Care & Nursing Services has been providing compassionate and dependable medical and non-medical home health care services throughout New Jersey, Pennsylvania, and Delaware. Through our quality care, we help our clients with the medical, physical, and emotional strain that comes when home health care is needed the most. Preferred is currently hiring a client services coordinator for our Allentown, Pennsylvania office.

Duties of Position

  1. Responsible for the coordination of client visits, maintenance, and upkeep of scheduling records
  2. Communicate scheduling changes between office and field staff accurately and on a timely basis
  3. Act as a liaison between clients and scheduled staff to communicate changes and needs

Responsibilities of Position

  1. Deliver superior customer service to clients and field staff to ensure quality home health care service is provided
  2. Focus on managing coordination of client services and emergent scheduling issues
  3. Build lasting relationships with clients, referral sources, payers, and community organizations
  4. Manage caseload while proactively growing it by adapting to strategic initiatives set by management
  5. Provide recommendations to management for improved results based on current business trends and feedback
  6. Develop strong, communicative relationships with the team
  7. Position may be stressful in terms of meeting deadlines
  8. Ability to handle on-call, which is after work hours
  9. Perform other duties as assigned by supervisor

Qualifications

  1. Bachelor’s degree is required
  2. Seasoned professional with proactive, critical-thinking skills. Must be able to resolve issues, collaborate with a team, and understand the need for accurate and timely communication and escalation
  3. Must be self-motivated as position currently has the ability to work from home
  4. At least 2 years of scheduling experience preferred
  5. Prior medical office, home care, or facility staffing experience preferred
  6. Prior supervisory experience a plus
  7. Ability to multitask in a high-pace environment while meeting deadlines
  8. Ability to communicate well, both verbally and in writing
  9. Working knowledge of, or proficient in, Microsoft office applications, and quick-to-learn proprietary software package

EOE

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